Reviews & Testimonials
at Brian Bemis Toyota of DeKalb

Kalob and Kyle were very friendly and nice. Excellent service from both of them. They both were very personable and would come back again.

I drove in without an appointment due to a notice popping up on my dashboard a half hour before closing the evening before 4th of July. My car was looked at immediately. The problem was located and it was determined that I was able to drive my car over the weekend. I returned for an early Monday appointment and the issue was dealt with. The staff at Brian Bemis Toyota in DeKalb have been consistently great to deal with.

Leasing a car is a cumbersome process, but the team here worked hard to make it as easy as possible for me. I worked with Nick, Juan, Sean, and Britton, and each answered lots of questions for me. I really appreciated Sean for helping to move stuff forward, and Britton's enthusiasm and knowledge was the main reason I was comfortable with such a large purchase. If I owned a business, I would try to poach Britton!

Started on time, ended on time, polite service.

Service was timely, thorough and very well explained.

After somewhat of a wait, I had great service and assistance from Kyren. He turned what started out as a somewhat negative experience into a great service one. He is really courteous and helpful!

Professional, courteous, quick, knowledgeable…. Excellent experience!

Kalob and Kyle did great! Easy simple process.

Great experience; easy process. Worked with Aaron and Chance - both awesome, highly knowledgeable guys!

I received a recall notice in the mail. I called and scheduled the service with ease. When it was finished, Shawn (Sean, Shaun?) called to let me know it was completed. Unfortunately, my husband was at work and I was homebound with our 2 boys. He graciously offered to have it dropped off at our house since it was local. Great service all around!

Nick and Jordan, we’re a great help with escalating the process, got in and out very quickly.

Chance and Aaron were amazing help. I really appreciated all of their help throughout the week of searching for a car.

This is my first time purchasing a new car so it has been quite intimidating but Aaron and Paola have been incredibly helpful throughout the entire process!

I highly recommend Toyota of DeKalb!! Every person we had contact with was so helpful, knowledgeable, and kind. We had a wonderful experience with Kyle in purchasing our 4Runner last week. He answered all of our questions and encouraged us as we waited for our vehicle to arrive. Jordan was extremely helpful throughout the process as well and walked us through so many features, making sure we were all set up before we drove out of the lot. Solomon was straightforward and fair as we finalized our financing. They all made what can be a stressful experience much more pleasant! I returned yesterday to have a protective coating applied and had my first experience with the service department. Shawn was so kind and helpful. He explained the work that was being done, kept me updated throughout my time there, and explained what to do if I have any issues. There are at least 5 other Toyota dealers that are nearer to our home, but based on my experience over the last week, it is well worth the drive. The team here seems to truly enjoy what they do and it shows! I think it may have a lot to do with their owner, who I was fortunate enough to meet and chat with during my wait. She gave me recommendations on good seat covers to use for my dog in the 4Runner. 🙂She was also busy on the floor helping out wherever needed. Thank you for a great all-around experience!

Jalen and Paola were very informative and gave great service. I appreciate all the help through this process.

Nick and Drew were super helpful and streamlined the entire buying process!

Everyone I dealt with were polite and professional. My service was completed quickly and they were responsive to my questions.

Jordan and Kyle were a pleasure to deal with and exceeded all of my expectations.

I’m very happy with the customer service from the service department I will recommend them!

Great service!!